PROFILE/SKILLS

        Personable· Outgoing· Detail Oriented

Continuous Learning: Display a willingness to develop continually evolving skills to maximum efficiency along with providing an acute attention to detail.

Enthusiastic and Motivated: Adapt quickly to new tasks and environments.

Interpersonal Skills: Ability to work with others to foster a successful team environment, and also utilize these skills to develop long-lasting relationships with new clients.

Computer skills:

  • Proficient in: Java, MSFT Office, MSFT Access, MSFT Excel, MSFT Power Point, Adobe Photoshop, Adobe Illustrator, Macro Media Director.

 

EDUCATION & TRAINING

Six Sigma Green Belt Training                    Provided by Digital River

  • Training Completion Date of 5/27/08

Rasmussen College

Striving for Associates Degree in Multi Media Design

  • Cumulative GPA of 4.0

Minnesota State University, Mankato
Bachelor of Science: July 2004
Theatre Arts major / Computer Information Science minor

  • Cumulative GPA of 3.29
  • 3 year member of Dean’s List; MSUM Who’s Who Award Recipient.
  • 2003-2004 Best Western Theatre Scholarship; 2003 Irene Ryan Scholarship Nominee; 2002-2003 Paul J. Hustoles Theatre Scholarship; 2002 Outstanding Departmental Understudy Award; 2000-2001 Freshman Talent Grant Recipient.

 

PROFESSIONAL EXPERIENCE

Digital River          Dec. ‘06-Present

Senior Training and Communications Coordinator

  • Created documentation on technical aspects and procedures of Digital River tools.
  • Created Customer Service training curriculum and delivered to an excess of 250 representatives.
  • Delivered client training on Customer Service tools and procedures.

Digital River          Sep. ’06-Dec. ‘06

Customer Service Team Lead

  • Identified and took action on coaching opportunities to increase/improve team member’s performance.
  • Responsible for productivity and personal development of team members.

Digital River          March ’06-Sep. ‘06

Senior Customer Service Representative, Level 3

  • Handled escalated calls in addition to normal workloads, while retaining low metrics.

National Theatre for Children          Jan. ’05-May ‘05

Actor

  • A two person tour covering 15,000 miles of the Lower 48 States performing educational theatre to elementary schools.